Refund policy

Last updated: April 9, 2026

Eligibility for Returns:

Returns will only be accepted if the product is received with physical damage. Please inspect your order upon arrival and report any damages immediately.

Return Window:

You must initiate the return process within 7 days of receiving your product.

Proof of Damage:

To qualify for a return, please provide photographic evidence of the damage along with your order number.

Return Process:

Contact our customer service number 63851 68543 to report the damage and request a return.

Our team will guide you through the return process and provide a return shipping label if applicable.

Refunds:

Once we receive the returned item and confirm the damage, we will process your refund to the original payment method. Please allow 3-7 business days for the refund to appear in your account.

Non-Returnable Items:

Please note that we do not accept returns for products that are not physically damaged or if the return request is made after 7 days of receiving the product.

Contact Us:

If you have any questions or need assistance, please contact us at contact@nestlivv.com